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Pergi ke toko#Return Policy
About XHANCE Products
XHANCE products are categorized as lifestyle and performance accessories, not medical devices. Due to hygiene and quality considerations, XHANCE does not offer refunds. We only provide product exchanges under specific conditions as outlined below.
No Refund Policy
1. XHANCE does not provide refunds under any circumstances.
2. All approved returns will be processed as product exchanges only.
3. Exchange requests must be submitted within 7 days from the date the order is delivered.
2. All approved returns will be processed as product exchanges only.
3. Exchange requests must be submitted within 7 days from the date the order is delivered.
Exchange Eligibility
Product exchanges are accepted only if all of the following conditions are met:
1. he product is unused
2. The product is in its original condition
3. The original packaging is intact and complete
4. A valid proof of purchase is provided
Products that have been used or worn are not eligible for exchange, except in cases of manufacturing defects or shipping errors caused by XHANCE.
1. he product is unused
2. The product is in its original condition
3. The original packaging is intact and complete
4. A valid proof of purchase is provided
Products that have been used or worn are not eligible for exchange, except in cases of manufacturing defects or shipping errors caused by XHANCE.
Non-Exchangeable Items
The following items are not eligible for exchange:
1. Products that show signs of use or wear
2. Products damaged due to improper handling or misuse
3. Sale or promotional items (unless otherwise stated)
1. Products that show signs of use or wear
2. Products damaged due to improper handling or misuse
3. Sale or promotional items (unless otherwise stated)
Exchange Request Process
To request a product exchange:
1. Contact our support team at support@xhanceproject.com
2. Provide your order number and reason for exchange
3. Wait for confirmation and exchange instructions from our team
Items sent without prior approval will not be processed.
1. Contact our support team at support@xhanceproject.com
2. Provide your order number and reason for exchange
3. Wait for confirmation and exchange instructions from our team
Items sent without prior approval will not be processed.
Shipping for Exchanges
1. Shipping costs for product exchanges are the customer’s responsibility
2. If the exchange is due to a manufacturing defect or incorrect item sent, shipping costs will be covered by XHANCE
2. If the exchange is due to a manufacturing defect or incorrect item sent, shipping costs will be covered by XHANCE
International Exchanges
For international orders:
1. Customers are responsible for all return shipping and customs fees
2. We recommend using a trackable shipping service for your exchange
1. Customers are responsible for all return shipping and customs fees
2. We recommend using a trackable shipping service for your exchange
Customer Support
If you have questions regarding this Return & Exchange Policy, please contact:
📧 support@xhanceproject.com
📧 support@xhanceproject.com
Important Notice
XHANCE is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition.